Alpha & Omega's Quality Control plan is unique to our industry. The goal of our process is to keep customers as satisfied as possible by anticipating, identifying and correcting potential problems prior to customer intervention.

Frequent inspections help us to determine if our staff is doing the job right!

Outline of responsibilities

• Employee
  • Ensure all areas are cleaned to customer specifications as well as satisfaction each day.
  • To know if it is dirty, clean it.
• Supervisor
  • Make sure employee has tools, chemical and time to perform their duties and follow up to see that they do.
• Management
  • To do the same for the supervisors as employees follow up, look to problem areas, talk to the customer, follow up on complaint or just be of service to the customer.

Procedure utilitized to accomplish service/quality goals

• Employee training
  • Orientation, working with experienced cleaner for 2 days, supervisor inspections and follow up.
• Supervisor training
  • Knowing specifications, customer's expectations from doing quality inspections and talking to the customer.
• Supervisor inspection procedures
  • Follow up, Follow up, and Follow up.
• Management inspections procedures
  • Follow up, Follow up, and Follow up. To constantly train supervisors on the responsibilities and expectations expected by the customer. The customer is our #1 priority and our supervisors know it.

Customer Relations

• Employees relations/contact with customer
  • Minimal other than good morning and if I can help you I'd be glad to and if I can't I'll get my supervisor.
• Supervisors relations/contact with customer
  • Regular contact by the customer seeing them follow up with our employee and regular inspections with adding, while you are there, is there anything we can help you with or any concerns you know of?
• Management relations/contacts with customer.
  • To be the take charge, buck stops here service to follow up on every request to continue to follow up on a concern until we are sure and the customer is sure it is gone. To be a partner but knowing we are here to serve.